frequently asked Questions

We know how important it is to receive your orders on time. That's why we ship orders placed before 12:00 on weekdays on the same day, and subsequent orders the next day. Orders placed before 09:00 on Saturday are shipped on the same day, while orders placed on weekends and public holidays are shipped on the next business day.

Bigstoy.

Cancel;
As long as your order has not been shipped, you have the right to cancel.

Returns & Exchanges;
*I want to return
*Item Arrived Defective
*I did not like the product
You have the right to return & exchange for the reasons stated above within 7-10 days of the delivery of your order.

You can view the status of your order from the "My Account" menu and the necessary information in "My Orders".

Yes. While you are creating your order, you can write your billing address as your own address and your delivery address as the address you want to send.
Your home, work, etc. that you have entered into the system. sent to the address separately.